Lily Pond Cottage - Your premium accomodation in the Uists.

Privacy & Cookies Policy


Last updated 30 June 2018

This Privacy and Cookie Policy explains what information we collect from you, why we collect it, and how we protect it. It also summarises your rights and tells you how you can exercise those rights, including by contacting us.
However, this policy does not apply to information about you collected by third party websites that may  be accessible from our website. The information collected by these third-party websites is subject to their own privacy policies.

Who we are
The party referred to as “we”, "us" or “our” in this Privacy and Cookie Policy is Sandra MacCallum who owns and runs Lily Pond Cottage, 4 Lochcarnan, Isle of South Uist, HS8 5NU, Scotland. If you have general questions about the website or would like to make changes to your information, please go to the Booking & Enquiries page on this website to get in touch.

What information do we collect?
This section of our Privacy Policy describes the categories of information collected by us, whether collected automatically, or provided voluntarily by you.

Information collected automatically may include: 
• your IP address
• the internet browser and device you use
• the date and time you visit, and how you use our website and access its content
• if you make any PayPal payments, your payment history

We use this information for a variety of purposes described below.

Information you provide when you make an enquiry or a PayPal payment:
• name
• contact details (such as e-mail address, physical address, telephone numbers)
• PayPal credentials (these are not accessible to us!)
• payment information (again, this is not accessible to us)


Information you provide if you write a comment in the Guest Book on our website:
Please note that any comments you may post on our website are public, so only include information you are comfortable being shared publicly.

You may also provide personal information when you contact us. Of course, you have the option not to provide personal information. However, doing so may prevent us from getting back to you with an answer to any queries you may have. Similarly, if you decline to let us place certain cookies on your device, our website may only have limited functionality (see more information about cookies below).

The website is not meant for use by children under the age of sixteen and children under that age are prohibited from providing their personal information.

Why do we collect this information?
We use the information that we collect about you for the following purposes: 
• respond to your questions and process your bookings;
• maintain, improve, and administer our website; 
• improve or personalise your online experience, our services, and our communications with you;
• identify and prevent fraud;
• enhance the security of our network and information systems;
• better understand how visitors use our website, and to determine the effectiveness of promotional campaigns and advertising.

Who has access to your information?
Access to your information is limited to us and employees who have a need to use the information and are obligated to protect that information and keep it confidential.  
We may transfer your information to countries outside of the European Union and Switzerland, including to the United States.  To the extent we transfer your information outside of the European Union or Switzerland, that transfer is governed by an agreement incorporating the standard contractual clauses in accordance with Article 46 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “GDPR”) 
We may also provide the information we collect about you to other companies, who may process the information on our behalf, including companies that assist us with: 
• Storing and securing data
• Processing payments or
• Marketing, analytics, and fraud detection activities

We may also share the information as required or permitted by law, such as when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful or to protect our rights or property or those of others.
 
How long do we keep your information?
We only retain your personal information for as long as is necessary for the purpose for which it is provided or because we are legally required to do so.

What rights do you have to access and control the use of your information?
You have the right to
• access your personal information 
• uwithdraw any specific consents you gave us 
• request a copy of the personal information that is being processed by us
• have errors in your personal information corrected
• have your personal information deleted (or altered so that you are not identifiable) or to restrict the ways in which we use your information – but in either case, only under specific circumstances prescribed by law
• lodge a complaint with your local data protection authority

How you can exercise these rights?
You can contact us to exercise any of the rights listed above by going to the Booking & Enquiries page on this website. You can also make your request by writing to Sandra MacCallum, Lily Pond Cottage, 4 Lochcarnan, Isle of South Uist, HS8 5NU, Scotland.  Please provide your name, e-mail address, mailing address and telephone number(s) and your specific request. 

How do we protect your information?
We maintain physical, electronic, and procedural safeguards designed to help us protect your personal information.

What are Cookies and why do we use them on our website?
Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain web pages. Cookies are useful because they allow a website to recognise a user's device. Like most websites, our website uses cookies that, among other things, let you navigate between pages efficiently, remember your preferences, and generally improve your experience on our website. 
To ensure you get the most enjoyable experience out of using our website, your computer, tablet or mobile device (“device”) will need to accept cookies.
If you don’t accept cookies, some functions on our website may not work. However, if you'd prefer to control or delete cookies from our website or any other website, see the explanation of how to manage cookies below.

What kinds of cookies do we use on our website?
Our website uses the following types of cookies:
Strictly necessary cookies
These cookies provide the services that you have specifically asked for on our website and are essential to enable you to move around our website and use its features, such as check-out and product purchase. 
Performance cookies
These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. They don't collect information that identifies a visitor and are only used to improve how the website works.

How can you manage which cookies are placed on your device?
Cookies allow you to take advantage of some of our website's essential features and we recommend you leave them turned on. Please be aware that if you disable or delete certain cookies our website may not work properly.
The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
If you want to know more about Third Party Cookies and to opt out of them if you wish – see www.allaboutcookies.org and www.youronlinechoices.eu.

Changes to this Privacy and Cookie Policy
We may revise this Privacy and Cookie Policy from time to time by posting a revised Privacy and Cookie Policy on our website. We reserve the right to modify this policy at any time, so please review it frequently.
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